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About Us
The Safilo Way
Strategies for the future
Management Team
Responsible Value Chain & Stakeholders
Origins & Heritage
Product
Safilo creation process
A forward-looking vision
Discover our brands
Sustainability
Safilo's sustainability vision
People
Product
Planet
The Fashion Pact
Governance
Governance System
Articles of Association and corporate documents
Board of Directors
Committees
Control and Risk
Sustainability
Remuneration and Nomination
Transactions with Related Parties
Board of Statutory Auditors
Audit Company
Internal control & risk management
Shareholders' Meeting
Business Ethics
WBCM and Whistleblowing
Administrative Responsibility
Anti-bribery and anti-corruption
Safilo Group Tax Strategy
Internal Dealing
Other Documents
Investors
Safilo at a glance
Our Business Model
Our Strategy
Eyewear industry
Financial Highlights
Press releases
Presentations and Reports
Presentations
Reports
Non-financial information
Shares information and coverage
Share Capital
Shareholding
Shares Interactive Tools
Analysts' Coverage
Share Buyback
Debt
Extraordinary Operations
Acquisitions/Disinvestments
2018 Capital Increase
2021 Capital Increase
Financial Calendar
Investor Kit
IR Policy
IR Contacts
PEOPLE
Join us
Media
Media Kit and news
Press releases
Customers
Our Customer Care
You&Safilo
Smile Program
Buying days

Customers

Our focus is on the customer

The needs and expectations of customers are at the centre of our organisation and are always at the heart of what we do. We are committed to putting our customers first, and those who choose us are our trusted partners who value our choices and our way of doing business. We provide expertise, dedication and skills at all times, offering instore and digital sales, as well as after-sales and marketing support services. Every service we offer is designed with and for our customers. Discover the advantages of being a Safilo customer.

Customer Care

Our Customer Care is always committed to excellence, providing world-class, exceptional service to our Customers.

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You&Safilo

Discover our e-commerce platform designed for our opticians.

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Customer Care

Our Customer Care is always committed to excellence, providing world-class, exceptional service to our Customers.

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The customer for Safilo

Our main customers are independent opticians, global partners that distribute our proprietary and licensed brand eyewear products in their regions, and global travel retail customers, with whom we undertake long-term partnerships based on trust, respect and transparency. We are committed to providing excellent support and service to our customers on a consistent basis to contribute to their (and our own) success.

Our Smile Program

Every single point of sale is supported by a team of professionals. Discover all other benefits.

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Buying days

We preview our latest collections to customers through a dynamic and engaging digital sales session for each brand. Join us!

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Our Smile Program

Every single point of sale is supported by a team of professionals. Discover all other benefits.

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Four-year warranty

We give you a four-year warranty, because we´re always by your side.

Contacts

Marcella Manzoni

Marcella Manzoni

Chief Digital Customer MKT & CIO

marcella.manzoni@safilo.com